All Verse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform and services.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, username, password
- Profile Information: Profile picture, bio, interests, buying/selling preferences
- Listing Information: Product photos, descriptions, prices, categories, condition details
- Payment Information: Payment method details (processed securely through Stripe)
- Communication Data: Messages between buyers and sellers, customer support inquiries
- Shipping Information: Delivery addresses, package dimensions, tracking details
1.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, features used, time spent, click patterns
- Location Data: Approximate location based on IP address (for shipping and local listings)
- Cookies and Similar Technologies: To enhance your experience and remember preferences
1.3 AI-Generated Information
- AI Analysis: Product descriptions, titles, categories, and pricing suggestions generated from your uploaded photos
- Chat Interactions: Conversations with our AI assistant for listing creation and support
- Market Insights: AI-generated market research and pricing recommendations
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process transactions and payments
- Enable buying, selling, and communication between users
- Provide AI-powered features (product analysis, pricing suggestions, chat assistance)
- Send transactional notifications (order updates, messages, account alerts)
- Improve our services and develop new features
- Prevent fraud and enhance security
- Comply with legal obligations
- Send marketing communications (with your consent)
3. Information Sharing and Disclosure
We may share your information with:
3.1 Other Users
When you create a listing or send a message, certain information (username, profile picture, listing details) becomes visible to other users.
3.2 Service Providers
- Firebase/Google Cloud: Database, authentication, and storage services
- Stripe: Payment processing (they have their own privacy policy)
- Google Gemini AI: AI-powered product analysis and chat features
- Vercel: Hosting and deployment services
3.3 Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, users' safety, or prevent fraud.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encrypted data transmission (HTTPS/TLS)
- Secure Firebase authentication
- Access controls and authentication requirements
- Regular security audits and updates
- PCI-compliant payment processing through Stripe
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct your information through your account settings
- Deletion: Request deletion of your account and associated data
- Opt-Out: Unsubscribe from marketing emails (transactional emails will continue)
- Data Portability: Request your data in a structured, machine-readable format
- Withdrawal of Consent: Withdraw consent for data processing where applicable
To exercise these rights, please contact us at allversegpt@gmail.com or through your account settings.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for:
- Legal compliance and dispute resolution
- Fraud prevention and security
- Backup and archival purposes
Transaction records may be retained for up to 7 years for tax and accounting purposes.
7. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We use Google Cloud/Firebase infrastructure, which complies with international data protection standards including GDPR.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and login status
- Analyze site traffic and usage patterns
- Personalize your experience
- Improve our services
You can control cookies through your browser settings, but disabling cookies may affect functionality.
10. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
13. Additional Rights for EU Users (GDPR)
If you are in the European Economic Area (EEA), you have additional rights under GDPR:
- Right to object to processing of your personal data
- Right to restriction of processing
- Right to data portability
- Right to lodge a complaint with a supervisory authority
Our legal basis for processing your data includes: consent, contract performance, legitimate interests, and legal obligations.
14. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information (we do not sell your data)
- Right to deletion
- Right to non-discrimination for exercising your rights